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Client Delivery Executive

Description

IT Client Delivery Executive, permanent role, Bern

We are seeking a Client Delivery Executive to join our team supporting and delivering into a new prestigious account. You will see yourself focused within a Research and Development unit that looks after Linux and Apple OSX technologies/users.

This position will focus on continuous service improvements and will be tasked with achieving the assigned SLA & XLA's.

Role details:

  • Lead delivery resources to achieve assigned service level agreements (SLA's).

  • Interpret and execute the requirements and acts as an advisor to service line managers to meet the plans and schedules.

  • Lead remediation plans to resolve technical or operational problems through the entire life cycle of the client engagement (transition, transformation and steady state).

  • Develop and build client relationships at the C-level and proactively gain an understanding of the client’s business problems.

  • Drive the joint client business planning process with the client to identify appropriate solutions and services
  • Work closely with Sales to lead all phases of business development to drive innovative change and achieve the growth strategy in the account.

  • Identify and develop incremental opportunities that result in profitable revenue growth measured annually.

  • Define the governance and reporting structure for the account team and the client.

Benefits:

  • Flexible Benefits Program / U Pick Your Perk
  • Flexible working scheme
  • 24/7 accident insurance
  • Employee Assistance Program and Health Care Programs
  • Extensive training opportunities
  • Opportunity to work abroad

Requirements:

  • Demonstrable experience in a similar capacity within a Client Delivery function within an IT

outsourcing service/solutions organisation;

  • Solid understanding of the technology landscape, ideally with knowledge in Linux & Applebased technology;
  • Understanding of business drivers within the industry and emerging marketplace trends.

The deadline for submitting the applications is 05/07/2022.

If you are interested in a confidential conversation, please get into contact with Karolina Sakowicz, +41442152055 or send an email

Michael Bailey International is acting as an Employment Agency in relation to this vacancy.

Client Delivery Executive