Customer Success Specialist

Our client is seeking a Customer Success Specialist,
Initial 12 Month contract and the position will be hybrid with two days per week in the office in Reading.

Essential job functions:

• Deal with incoming customer inquiries related to contractual, product and other matters as well as escalations.
• Initiate outbound interaction with the customers to address existing outstanding issues, renewals and churn risks or potential growth opportunities.
• You will deal with customer renweals
• You will follow up with customers and give courtesy calls

Skills and requirements:

An ideal candidate should have knowledge and/or experience in Customer Success of the IOT/Telematics.

• An experience and/or excellent understanding of Customer Success and/or Account/Relationship Management
• Ideally you will have come from a customer service environemnt and be comfortable on the phone
• SaaS experience is a must
• Fluent written and verbal communication in English and Dutch

Michael Bailey International is acting as an Employment Business in relation to this vacancy.