Senior OKTA Consultant.
Passionate about the development and implementation of IT infrastructures and applications (mobility, security, identity federation, directories, etc.) for our customers, you will be a driving force in the development and rationalization of the needs of our clients and will support them in the implementation of innovative Solutions in order to make their projects truly successful.
Responsible for day-to-day Identity and Access Management configurations for customer evaluations and purchases. Takes care of all support needs for customers on the OKTA platform.
Configure/install/troubleshoot various software issues related to the installation and maintenance of OKTA components. Must possess excellent customer service skills and the ability to accommodate a variety of skill levels. Act as a proactive resource for the client by identifying new features and updates of mobile technology in general and of the OKTA platform specifically. Provide detailed documentation whenever necessary for our customers and our employees.
Role and Responsibility:
Deep understanding of the OKTA Platform including OIE, MFA, OKTA APIs
Provide courteous and prompt support to all customers and teammates.
Knowledge in Microsoft Azure, Office 365, Google Workplace, HR applications (workday, bamboo,...)
Support existing OKTA customers with troubleshooting, upgrades and general questions.
Familiarity with and interest in mobile devices and laptops is a must (iOS, Android, Mac OS, Windows 10, etc.).
Customer facing experience and comfortable interfacing directly with customers on deep-dive product discussions
Occasionally participate in the pre-sales process to understand client's business, technical objectives, and product requirements
Implement solutions to meet the business/technical objectives – including Assessment, Design, Implementation, Transitional Support, and Optimization.
Possess a positive attitude and feel comfortable working with all levels in an organization including the account team, technical architects, directors, VP's, and CXO's.
Willingness to travel, as client need dictates.
Estimate appropriate project deliverables as requested.
Accurately determine resource requirements for a particular project/task.
Attend team meetings, conference calls, etc.
Work with teammates to prioritize tasks.
Very strong knowledge of one or more identity and access management or identity federation solutions (OKTA, ping federate, ADFS, Forefront Identity Manager, OneLogin ...), but also of authentication standards (Oauth, OIDC, SAML, WS-Fed, certificates ...),
OKTA administrator certification or similar would be greatly appreciated.
Knowledge in directories like Active Directory, LDAP and Azure Active Directory
MUST possess excellent customer service skills both written and verbal.
Must be internet savvy.
A good understanding about network and security management (Load Balancer, Firewall,WAF ...)
Michael Bailey International is acting as an Employment Agency in relation to this vacancy.