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Service Owner-new technologies (m/w/d)


We are currently looking for a Service Owner - new technologies (m/f/d) in a permanent position for our client in the food process industry.

Start: September 2022 (flexible)
Contract: Unlimited
Volume: Full time
Location: Düsseldorf, other EU locations possible

Background: Our client is looking for a Service Owner (m/f/d) in the exciting environment of new technologies to take care of existing services as well as the creation of new services (from idea generation to service establishment around services).
If you are always on the cutting edge of innovation in the IT environment and live the service idea, then this position could be just right for you.

- Steering of the central IT service portfolios for new technologies
- Support and advise IT service portfolio lifecycle management in the area of new technologies, from
IT service strategy alignment, design, as well as transition to service operation and continuous
- Ensure smooth service delivery, taking action where necessary to compensate for Process
deficiencies and performance problems in the IT service
- Active redesign, optimization and further development of business processes in the Sales &
Service business process environment
- Requirement and process analyses incl. conceptual design for the optimization of business
processes in the SAP environment
- Definition of service attributes and service level agreements
- Budget responsibility for the IT service portfolio in the field

- Successfully completed master's degree in the field of business administration,
(Business) Informatics or a comparable education
- More than 3 years of experience as a consultant in the environment of innovative technologies
(e.g. Robotics, blockchain, artificial intelligence,..)
- Experience in the areas of workflow design
- Experienced in the design of services from ideas generation to BAU
- Profound know-how in the area of process design and experience in supporting and implementing of IT projects
- Experience in dealing with multiple suppliers desirable
- IT Service Management and ITIL knowledge (SIAM knowledge is an advantage)
- Strong communication, collaboration and negotiation skills at different levels
- Strong analytical skills, business acumen, problem solving skills
- Financial and budgeting skills
- Very good written English skills; German language skills are an advantage

Michael Bailey International is acting as an Employment Agency in relation to this vacancy.

Service Owner-new technologies (m/w/d)