Purpose of Job Role
This job role is named ICT Program Director/Manager but the position title will vary depending on job stage. The position title will be referred to as ICT Program Director for job stage 7, 8 and 9 and ICT Manager for job stage 5 and 6. The ICT Program Director (Job Stage 7-9) drives large and complex Professional Services engagements towards Company’s customers. The ICT Program Director supports the Engagement Manager and the KAM with extensive technical knowledge. By taking on both the CSR and CFR role, the ICT Program Director is the overall responsible for the Core 3 team, especially for:
- The overall solution
- The overall cost estimation
- The delivery model (mix of on-shore, near-shore and off-shore resources)
The ICT Manager (Job stage 5-6) can take the overall CFR and CSR role only for small projects. In wider and complex projects, the ICT Manager, will report to an ICT Program Director, and act as responsible for project sub streams. Once the deal is won, the ICT Program Director is the head of the delivery, until the complete fulfillment of the contract, ensuring the continuity from pre-sales to delivery, actively seeking to improve top and bottom lines with due consideration to customer satisfaction and Company’s business objectives since these programs often have visible impact on the Business Unit and corporate results.
In addition to the pre-sales and delivery activities, there are more tasks assigned to the ICT Program Director, such as:
Building a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.). Daily presence at customer site, becoming a sort of Company’s “agent” at the customer premise to increase the customer’s trust in Company as a system integrator.
Driving up-sales opportunities
Coaching the team, to interact with them and to support them in their professional growth, and to identify and recognize talents.
Supporting asset and organizational set-up and growth; a main contributor to the Professional Service culture growth, delivery methodology fine-tuning as well as harvesting the best practices from the programs driven.
The ICT Manager can be delivery lead only for small projects. In wider and complex projects, the ICT Manager will report to an ICT Program Director as delivery responsible for project sub streams.
Qualifications and Experience
Multi-year international experience in Telecom, Professional Services, IT transformation with high complexity is required
Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Our license number is 11C5721