Customer Insight Specialist

Sector:
IT/ICT
Location:
Belgium
Sub-location:
Any
Currency:
£
Job Type:
Any
Salary Description:
negotiable
Posted:
12/06/2017
Ref No:
115100

For our client in the telecom industry we are looking for a Customer Insight Specialist

Start: ASAP

Duration: 6 months (possible Extension)

Location: Mechelen

Language: Dutch & English

Our client sends out monthly surveys to gather feedback from their customers. We are looking for someone who can analyze these surveys and write reports on them for the business to use.

In order to do so successfully you have knowledge of and experience in telecommunication companies.

As a Customer Insights Specialist in the Customer Journey Design & Management team, you are responsible for analyzing customers’ feedback gathered through our monthly surveys and turning them into actionable insights that will help to improve the customer experience in every step of the customer journey.

The ideal candidate should be:

 Passionate about the customer and convinced that customer focus drives business value
 Inspired by customer feedback to root out and pinpoint problems
 Able to interpret & translate customer feedback into relevant business guidance
 Analytical and creative to get the most out of the data
 Ok with ambiguity and understand that NPS reflects perception - a customer’s reality
 Strong in project management
 Several years of experience in customer insights and customer research methodologies - previous experience with the NPS methodology is a plus
 An experienced Excel user
 Fluent in Dutch and English

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

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