Our client is looking for a Team Leader to Coordinate all activities in relation to the successful operation of the Help Desk.
Provide Level 1 and Level 2 IT service and support to all users and hands-on support to IT Projects as required;
Create continuous improvement in the Help Desk with respect to support capabilities and customer relationships;
Coach and mentor junior Help Desk members to ensure consistent support is delivered from the Help Desk;
Work with the Infrastructure and Business Systems teams to plan for changes that may impact the Help Desk work load
Log all requests for technical support into the Help Desk ticketing system in accordance with IT standards;
Prioritize problems based on priority/severity of issue to ensure that customer obligations are met along with existing SLAs. Customer Support is imperative, together with maintain and foster effective relationships with all internal and external customers. You will action support requests in a timely manner and in line with customer expectation and company standards.
5 years' experience in Help Desk with minimum 2 years as Team Lead
Level 1 and Level 2 desktop and application support experience in a commercial environment
Windows 7 Operating system knowledge
Mobile phone and tablet usage and administration
Demonstrable high level of interpersonal skills and customer focus
Ability to work both autonomously or as part of a team
ITIL V3 Foundations knowledge.
If this sounds like you then please click on the apply now tab or call 02 99021 9765 and ask to speak to Joe for a confidential chat.