Help Desk Team Leader

Sector:
IT/ICT
Location:
Australia
Sub-location:
Sydney Outer
Currency:
AUS $
Job Type:
Permanent
Salary:
75,000 to 80,000 per annum
Posted:
27/06/2017
Ref No:
2529206

Our client is looking for a Team Leader to Coordinate all activities in relation to the successful operation of the Help Desk.  

You will;

Provide Level 1 and Level 2 IT service and support to all users and hands-on support to IT Projects as required;

Create continuous improvement in the Help Desk with respect to support capabilities and customer relationships;

Coach and mentor junior Help Desk members to ensure consistent support is delivered from the Help Desk;

Work with the Infrastructure and Business Systems teams to plan for changes that may impact the Help Desk work load

Log all requests for technical support into the Help Desk ticketing system in accordance with IT standards;

Prioritize problems based on priority/severity of issue to ensure that customer obligations are met along with existing SLAs. Customer Support is imperative, together with maintain and foster effective relationships with all internal and external customers. You will action support requests in a timely manner and in line with customer expectation and company standards.

Essential

5 years' experience in Help Desk with minimum 2 years as Team Lead

Level 1 and Level 2 desktop and application support experience in a commercial environment

Windows 7 Operating system knowledge

Mobile phone and tablet usage and administration

Demonstrable high level of interpersonal skills and customer focus

Ability to work both autonomously or as part of a team

ITIL V3 Foundations knowledge.
If this sounds like you then please click on the apply now tab or call 02 99021 9765 and ask to speak to Joe for a confidential chat.

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