Our client a leading bank has a global footprint and hold's market share across their industry. As part of continued investment across IT they have embarked on a large program to amalgamate 50 core systems to 20. This program will have a large focus on BPM and CRM implementation using Pega.
This role will require a seasoned Technical Writer to facilitate relevant training materials, user documentation, procedure guides, manuals, process maps and engaging e-learning modules.
Strong experience with technical training for large IT implementations (CRM preferred)
Ability to design and develop training materials, user documentation, procedure guides, manuals, process maps and engaging e-learning modules.
Strong instructional design skills with proven application in designing instructor-led as well as learner-driven solutions
Banking / Finance experience is advantageous
Development of e-learning modules (Captivate)
Experience in supporting training implementation in a change management environment
Ability to evaluate training outcomes and tailor as required
Experience with Change Impact Assessments
Excellent communication skills, including written and verbal skills
Software skills: Adobe Captivate, MS Office - Advanced
Experience in training development Please APPLY now or send your CV to email@example.com to hear more about this fantastic opportunity.