Experience with system enhancements/workflow implementation
Strong technical understanding and ability to liase with various technical stakeholder
Excellent communication skills
End to end project experience
Good relationship building skills
Project experience end to end The Main project will be to implement DIFOT (Deliver in full on time) which is a standard distribution KPI. Hence the preference for someone with a logistics / distribution background. Essentially there will be enhancements to the AS/400 system so that any missed collections are reported on.
You will need to assist with the functional design of the solution and the design the change in business process that may result to a new systems enhancement. They would then work with the technical programmer to test the system and would work the business to implement the new system and assist with the change management and training across all the states. The training would be to the Customer service and Dispatch staff.
The other project is around implementing a workflow tool to manage data governance. The package used is Nintex and they would again need to assist with implementing the new forms and workflow that have been created into the business. The design work for this has already been done so again they would help implement the new business process.
Liaise with the business to identify and document the current Strategy and changes needed.
Utilise agreed method and format in the production of documents.
Facilitate formal process improvement workshops attended by stakeholder groups and Senior Staff.
Secure agreement from stakeholders as to requirements