Workplace & Service Management Lead - Permanent
A global client of Michael Bailey Associates, are searching for a Service Management Lead, to be responsible for the end-to-end delivery of the digital workplace & Service desk environment.
The successful incumbent will provide direction and guidance within the Service desk environment. Along with supporting changes in working styles to enable employees to work more transparently - i.e. Skype for Business, Yammer.
This newly created role will suit a candidate who has prior experience in running Service desk teams in a corporate environment - who has an engaged mind towards emerging technologies and how they can improve the current environment.
ITIL Foundation Certificate
Service Desk team leadership experience (3+ years)
Excellent stakeholder management skills
Willingness to learn and be self-motivated
Experience in managing to and reporting on KPI and SLAs
Hands on experience in supporting IT technologies
Microsoft technologies experience - AD, O365 etc.
Ability to liaise with multiple vendors, customers and stakeholders at a technical level
ServiceNow If this role is of interest and you would like to discuss further, please APPLY and your application will be handled ASAP. Unfortunately only candidates with full working rights for Australia will be considered.