Technical Support officer

Sector:
IT/ICT
Location:
Australia
Sub-location:
Sydney CBD
Currency:
AUS $
Job Type:
Contract
Salary:
35 to 40 per hour
Posted:
24/11/2017
Ref No:
2457001


Michael Bailey Associates, IT Recruitment Specialist, have yet another role available for the market.

My client is looking for 2 Technical Support officers to join the team for a 3-6 month engagement, possibly longer if you fit well within the team and the work permits.

YOU MUST BE IMMEDIATELY AVAILABLE, WITH 1-3 YEARS EXPERIENCE

The role will be 80%-90% level 1 phone based support, so you must be prepared to match the teams expectation that most issues can be resolved at level 1. Phone calls range in the number 100-350, with 100 tickets resolved per day on average. 

Everyone in the team is laid back, they work hard AND play hard

What you will need:

Advanced Windows 7 technical knowledge and a working knowledge of Windows 8.1

MS Exchange and Outlook email client

Microsoft Lync/Skype for Business

Microsoft Active Directory and Group Policy experience

Citrix XenApp and XenDesktop experience for session and profile management - NEED THIS!!!

Microsoft Office 365 suite and Microsoft Office 2013 / 2010

Understanding of ITIL concepts

An in depth understanding of VoIP telephony technologies using MS Lync/Skype for Business

An in depth understanding of TCP-IP protocolsDesirable

Experience in VM Ware Service Manager/vFire CoreHit APPLY now to be considered, or send your CV direct to anthony@mbaau.com

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