Salesforce Technical Lead (Contract)

Sector:
IT/ICT
Location:
Australia
Sub-location:
Melbourne CBD
Currency:
AUS $
Job Type:
Contract
Salary:
90 to 95 per day
Posted:
20/05/2018
Ref No:
2685894

This organisation is establishing a leading information technology with Technology Services leading the transformation of online customer services and internal business transformation through the development of a highly scalable and adaptable Digital Services Platform.
  
Salesforce is a key enabler of this transformation and as such this position sits within the Digital Services Program.
  
The Digital Services Program, led from within Technology Services, is a multi-year program of work that is focused on enabling digital business and service transformation with a customer first, mobile first approach. The Digital Services Program collaborates extensively across multiple business areas to deliver this change.
  
  
Position Purpose
The Applications Systems Technical Lead Salesforce; will have the following ongoing responsibilities and contributions
Project Focus

Work with partners in delivering the on-going implementation of Salesforce and integrating with an ESB Mulesoft and Web interface SharePoint

Play a role in the architecture of Salesforce

Development of technical, architectural and design documents as required

Contribute to the data architecture of Salesforce and other applications

Act as the technical lead on projects (Salesforce)

Assist in the  project planning of technical components

Key player in the technical delivery and deployment of Salesforce

Technical advisor of key technical decisions and direction Platform Administrator focus

Act as the final internal escalation point for support issues

Contribute to the policies, methodology and procedures relating to the use of and support of Corporate Applications and systems and specifically Salesforce

Proactively manage the triage, prioritisation and support of Salesforce within the operations team, working collaboratively with the other team members   Actively support and contribute to an environment of continuous improvement:

Participate in continuous improvement activities within the service. 

Contribute to improving process quality and service turnaround times.

Participate in identifying, responding to and rectifying problems and issues that arise in the workplace.

Participate in forums for sharing improvement ideas and outcomes.   
Certifications:

Salesforce Certified Administrator

Tertiary qualifications in computing or relevant discipline.Knowledge, experience and skills

Minimum 5 years’ experience in Salesforce administration, implementation and technical architecture

Experience in IT Project Management processes

Experience as a Technical lead – design and delivery

Experience in the following technologies


Salesforce Administration and product capability

Salesforce Lightning

O/Data

SQL administration   

Knowledge of Web Services

Sound usage of Microsoft Office applications (Word, Excel, Project)

Practical experience in supporting and administering application software, in an environment as described above

Proven experience in documenting procedures

Proven analytical and problem-solving capabilities with a commitment to continuous improvement.

Excellent communication skills including active listening, negotiation and influencing with a demonstrated commitment to customer service

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