This organisation is establishing a leading information technology with Technology Services leading the transformation of online customer services and internal business transformation through the development of a highly scalable and adaptable Digital Services Platform.
Salesforce is a key enabler of this transformation and as such this position sits within the Digital Services Program.
The Digital Services Program, led from within Technology Services, is a multi-year program of work that is focused on enabling digital business and service transformation with a customer first, mobile first approach. The Digital Services Program collaborates extensively across multiple business areas to deliver this change.
The Applications Systems Technical Lead Salesforce; will have the following ongoing responsibilities and contributions
Work with partners in delivering the on-going implementation of Salesforce and integrating with an ESB Mulesoft and Web interface SharePoint
Play a role in the architecture of Salesforce
Development of technical, architectural and design documents as required
Contribute to the data architecture of Salesforce and other applications
Act as the technical lead on projects (Salesforce)
Assist in the project planning of technical components
Key player in the technical delivery and deployment of Salesforce
Technical advisor of key technical decisions and direction Platform Administrator focus
Act as the final internal escalation point for support issues
Contribute to the policies, methodology and procedures relating to the use of and support of Corporate Applications and systems and specifically Salesforce
Proactively manage the triage, prioritisation and support of Salesforce within the operations team, working collaboratively with the other team members Actively support and contribute to an environment of continuous improvement:
Participate in continuous improvement activities within the service.
Contribute to improving process quality and service turnaround times.
Participate in identifying, responding to and rectifying problems and issues that arise in the workplace.
Participate in forums for sharing improvement ideas and outcomes.
Salesforce Certified Administrator
Tertiary qualifications in computing or relevant discipline.Knowledge, experience and skills
Minimum 5 years’ experience in Salesforce administration, implementation and technical architecture
Experience in IT Project Management processes
Experience as a Technical lead – design and delivery
Experience in the following technologies
Salesforce Administration and product capability
Knowledge of Web Services
Sound usage of Microsoft Office applications (Word, Excel, Project)
Practical experience in supporting and administering application software, in an environment as described above
Proven experience in documenting procedures
Proven analytical and problem-solving capabilities with a commitment to continuous improvement.
Excellent communication skills including active listening, negotiation and influencing with a demonstrated commitment to customer service