1st Level Support Agent

Sector:
IT/ICT
Location:
Germany
Sub-location:
Any
Currency:
Job Type:
Any
Salary:
25 to 25 per hour
Posted:
12/10/2018
Ref No:
121301

Desktop Support 1st Level / Helpdesk-Agent

job no. : 121301

start: asap

duration: first contract until Juni 2019

location: Munich (Germany)

TASKS:

* answer costumer calls
* categorize customers queries
* test and analysis of customers issue
* technical classification of incidents; if necessary forwarding to 2nd Level Support
* documentation of results into ticket system

REQUIREMENTS:

* completed degree in IT area or pronounced IT experience
* professional experience in telephone customer care
* pronounced experience in Microsoft environment
* preferably experience in Microsoft Lync Server
* very good English, preferably German and another foreign language
* work independently and highest reliability
* high customer and service orientation

If you are interested in this position, please send me an email with your latest CV in MS Word format.

I look forward to receiving your application.

Bari Guritno

IT Recruiting Consultant

____________________________________

Tel: +49 (0) 89/64 96 28 - 15

Fax: +49 (0) 89/64 96 28 - 30

E-Mail: bari.guritno (at) mbade.com

Website: www.michaelbaileyassociates.de

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

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