Unified Communications Practice Lead

Sector:
IT/ICT
Location:
Australia
Sub-location:
Sydney Outer
Currency:
AUS $
Job Type:
Permanent
Salary:
150,000 to 165,000 per annum
Posted:
17/02/2019
Ref No:
2880195

Unified Communications Practice Lead - Sydney Based - competitive package! 

Our client are a financial organisation, based in Sydney. They are currently building out the Unified communications and need a practical minded consultant to join the Infrastructure Team. 

The successful incumbent will come from a technical background, but has moved into understanding vendor engagement/management and how to manage unified communications. 

Key responsibilities: 

Act as key technical interface between IT, business functions and communications vendors

Perform technical discovery, needs gathering, and requirement analysis for unified communications solutions

Provide technical direction and leadership to project teams regarding unified communications solutions

Perform problem characterisation, reproduction, diagnosis, and root cause analysis.

Review and validate vendor proposals against unified communications related requirementsPlan, coordinate and manage change activities

All digital communications services including ISDN, SIP etc.

Contact centre and IVR

Attendant console changes based on business requirements

Presence and Instant messaging (Skype for business and Microsoft Teams)

Unified messaging (Voice, Fax, Email)Experience required: 

Strong technical leadership combined with a deep understanding of complex and highly scalable architectures of unified communications solutions.

Strong knowledge and experience of unified communications services and related cloud-based solutions.

Good knowledge of IVR, Contact centre and Omni channel solutions and practices

Ability to present to all levels of business and technical decision makers. This is a fantastic opportunity for a consultant to join a global company and to create a UC function in partnership. If you are interested please APPLY and your application will be handled ASAP.

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