Client Success Technician - Permanent - Salary up to $90'000
Our client are searching for a client/customer focused support professional. The successful incumbent will become part of a forward thinking, innovative organisation, delivering world class customer service.
You will become the main contact for customers since the customer on-boarding has begun here in Australia. As a Client Success Technician, you are critical to keeping customers working and optimizing their usage of the solution. My client is about resolving issues, providing tips and training for better engagement, and building relationships that keep our customer’s happy.
The ideal Client Success Technician has 2+ years of experience in a Customer Care / Support role. You must have excellent communication skills, a customer-first mindset, positive attitude and the ability to quickly learn new technologies.
Strong analytical and problem-solving skills along with effective time management will be critical to your success. Experience with SQL is very important as well as the ability to create/run queries, ensure accurate data and create reports. Through training and experience, you'll quickly learn solutions and work closely with other teams to build your technical knowledge and understand our clients’ business to better serve their needs.
Office hours are Monday through Friday starting at 7:00 am.
As a Client Success Technician, you will spend most of your time:
Learning and troubleshooting our technology
Understanding our clients and their business
Responding professionally to customers via phone and email in a timely, efficient manner
Taking ownership of issues and resolving or escalating as needed
Providing timely and professional updates to the client as to the status of their issues
Training clients on our software on the phone or through email to help minimise future calls
Leveraging salesforce.com, phone, email, and web-based support tools to communicate status and collaborate on solutions
Skills and experience required for success:
2+ years of experience supporting customers and resolving technical issues via phone and email
SQL skills with the ability to write queries, ensure accurate data and create reports
Demonstrated ability to quickly learn technology including software, hardware, data and networking
Excellent communication and interpersonal skills with a focus on building rapport with your customer base
Effective listening skills with the ability to ask appropriate questions to understand issues If you want to find out more, APPLY now!