IT Service Manangement Specialist

Melbourne Outer
Job Type:
1,200 to 1,300 per day
Ref No:

Exciting new opportunity with one of our clients!!  

IT Service Management Specialist.

You will work closely with business partners and will have the overall responsibility for ensuring systems availability, department readiness, IT process improvement, and IT maturity.


Advise on and support the implementation of the IT maturity stream within IT and their relationship with the organization.

Define and create IT policy framework.

Undertake a maturity assessment based on COBIT 5 PAM.

Tailor best-practices in the context of the organization, i.e. apply, adjust and embed operation good governance, service management and project management practices to the benefit of the organization.

Guide and coach the embedding of a continual improvement approach, linking to the organization's risk, security, quality and procurement management approaches.

Embed CI approach in IT business-panning cycle for new financial year.

Monitor, assess, evaluate and report on IT and process goals, related to the council’s business imperatives and drivers.

Provide (certified) training in conjunction with the operational learning of IT.
Qualifications and experience

Demonstrated practical experience in developing the IT maturity of an IT department within Local Government

Demonstrated experience in facilitating business planning workshops

ITIL certification (Intermediate or Expert level), > 8 years experience

COBIT 5 Assessor certification and implementation experience

Coaching and certification experience: ITIL, COBIT 5 and PRINCE2

P3O experience: Establishing and maturing support offices

MSP and PRINCE2-Agile certification and experience

If this sounds like you, please don't hesitate, click APPLY and get on board for a contract that will see you through the slow down period and into the next FY.

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