What IT Jobs Are Floating In on the Cloud?
If you've paid attention to anyone attempting to provide an accurate forecast for the Australian IT industry in recent times, you'll be familiar with the big cloud headed our way.
Luckily that isn't a metaphor for bad times, but a reference to the 'Cloud' of cloud computing.
Which is not to say that the time for bad metaphors has passed - the cloud is set to take us by storm, to rain down its benefits for businesses and to provide shade from the heat of IT expenditure.
Of course, those aren't very specific things and to get an idea of how cloud computing could bring changes to the IT jobs market in Australia it can be helpful to take a closer look.
One area where the cloud could be set to shake things up is B2C communication - cloud software now provides a new deployment option for the modern contact centre.
Nucleus research released an article this month about the benefits of moving contact centres into the cloud, and why businesses that haven't yet done so need to seriously consider it.
"The ability to optimise customer service and satisfaction while managing costs is increasingly important in the world of the demanding and socially-vocal customer," Nucleus stated.
The research firm believes that cloud-based contact centre software can help companies achieve these goals while also gaining and maintaining a competitive advantage.
It organised its argument around five core reasons: cost savings, improved flexibility, faster deployment, better workforce management capability and an easier upgrade process.
Nucleus believes that the traditional arguments for an on-premises contact centre - reliability and the ongoing total cost of ownership - are now no longer viable thanks to advances in the cloud-based model.
"Nucleus found that choosing the cloud route enables more cost-effective customer service while positioning companies to rapidly adopt innovations in customer service technologies to gain competitive advantage."
The market for IT support jobs and developer jobs for third party vendors offering contact centre software to businesses in Australia could be set for growth if more companies choose to transition away from the traditional on-premise deployment model.