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Operations Oversight Specialist

Description

Purpose of the Role

The main responsibilities of the Investment Operations Oversight Specialist include:

  • Coordinating and executing operational touchpoint activities between the company, service providers, and internal stakeholders.
  • Overseeing the service delivery from external providers and monitoring compliance with agreed quality standards and service level agreements.
  • Identifying and implementing opportunities for service improvements and achieving operational excellence.

Principal Responsibilities/KPIs
As an Operations Oversight Specialist, you will be responsible for:

  • Conducting independent quality checks on the Investment Book of Records (IBOR) delivered by service providers and challenging them on quality standards.
  • Supporting and overseeing client restrictions, such as overdrafts and trade reporting.
  • Supporting and managing the trade lifecycle of securitized and derivatives transactions handled by external providers.
  • Overseeing the corporate actions elections process, both internally and externally.
  • Ensuring the completeness, accuracy, and timeliness of information exchanges between the company and service providers for all Operations-related activities.
  • Keeping up to date with products, instruments, and legal and regulatory developments impacting the Operations domain, ensuring service provider compliance.
  • Monitoring service quality through KPIs, quality reports, and sample testing, and intervening if service quality falls below required standards.
  • Reporting on service delivery from external providers to management and associated management companies, in collaboration with the Vendor Management team.
  • Collaborating with various internal departments, including Trading, Portfolio Management, Client Reporting, Investment Change Services, IT Delivery, Compliance, and Risk Management.
  • Identifying and coordinating improvement initiatives for procedure enhancement.

Education and Experience

  • Bachelor’s or Master’s degree
  • Fluency in English
  • 3+ years of experience in asset management, with extensive knowledge of back and mid-office processes
  • Experience in overseeing third parties and collaborating with outsourcing partners
  • Knowledge of Qlik Sense is a plus

Skills and Competencies

  • Proactive, hands-on mentality
  • Excellent written and verbal communication skills
  • Quality-driven with a strong focus on accuracy
  • Client-focused: dedicated to providing thorough responses to queries
  • Ability to process and apply feedback constructively
  • Strong analytical and problem-solving skills
  • Capable of working both independently and as part of a team
  • Resilient under pressure, with the ability to manage tight deadlines
  • International mindset

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Operations Oversight Specialist