Senior Business Analyst - Customer Domain (AI-Enabled Delivery) (m/f/d)

Senior Business Analyst - Customer Domain (AI-Enabled Delivery)

Location: Vienna, Austria
Start: ASAP
Contract: Until 31.12.2027

We are looking for an experienced Senior Business Analyst to join an agile delivery team focused on developing new solutions across Customer Onboarding, Customer Lifecycle Management, and Master Data Management. This role offers the opportunity to work on strategic initiatives within a modern technology environment leveraging cloud platforms, APIs, data-driven solutions, and AI-supported software delivery practices.

Responsibilities

• Analyse business requirements and processes within the customer domain, including Customer Onboarding, Customer Lifecycle Management, and Master Data Management.
• Support the Product Owner with backlog management, prioritisation, user story creation, and preparation of business decisions.
• Translate business requirements into clear and testable user stories, acceptance criteria, process flows, and functional specifications.
• Support API and service design activities within the customer domain landscape.
• Apply business analysis and requirements engineering best practices in an agile environment.
• Utilise AI-supported approaches to improve requirements quality, documentation, test preparation, process analysis, and stakeholder collaboration.
• Work closely with Product Owners, Architects, Developers, Testers, UX specialists, Data Experts, and Business Stakeholders.
• Contribute to user acceptance testing activities, test preparation, expected outcomes, and documentation of results.
• Support AI-driven SDLC practices, including prompt design, requirements refinement, backlog optimisation, and knowledge management.
• Identify opportunities where AI can improve business analysis, testing, process discovery, and delivery efficiency.

Required Skills and Experience

• Minimum 5 years of experience as a Business Analyst, Requirements Engineer, Product Analyst, or similar role.
• Strong experience in requirements gathering, documentation, validation, prioritisation, and traceability.
• Proven ability to create user stories, acceptance criteria, business rules, process documentation, and testable requirements.
• Good technical understanding of APIs, service-oriented architectures, data management, and modern software delivery practices.
• Experience working in agile environments alongside Product Owners, Scrum Masters, Developers, Architects, and Business Stakeholders.
• Experience or strong interest in AI-supported software delivery, including requirements analysis, documentation improvement, test generation, backlog refinement, and process analysis.
• Ability to critically assess AI-generated outputs and ensure business accuracy and relevance.
• Familiarity with Jira, Confluence, Miro, BPMN or process modelling tools, API documentation tools, and AI-powered delivery tools.
• Experience in Customer Master Data Management, Customer Onboarding, Customer Lifecycle Management, or similar customer-focused processes would be advantageous.
• Understanding of data privacy, information security, and responsible AI principles is beneficial.
• Fluent English is required. German is an advantage.

AI-Related Capabilities

• Ability to use AI tools to accelerate business analysis and delivery activities while maintaining quality and accountability.
• Experience converting unstructured stakeholder input into structured requirements, user stories, decision logs, and test scenarios.
• Knowledge of prompt design and reusable analysis frameworks for requirements refinement and documentation improvement.
• Understanding of how AI can support agile ceremonies, impact assessments, testing, release documentation, and knowledge sharing.
• Ability to identify gaps, inconsistencies, and risks in AI-generated content and validate outputs with stakeholders and SMEs.

Soft Skills

• Excellent communication and stakeholder management skills.
• Strong analytical and problem-solving capabilities.
• Ability to bridge business and technology teams.
• Confident facilitator of workshops, refinement sessions, reviews, and decision-making discussions.
• Experience working within international and multicultural teams.
• Collaborative, proactive, and curious mindset with an interest in emerging technologies.

What’s on Offer

• Long-term contract until 31.12.2027.
• Immediate start available.
• Opportunity to work on greenfield initiatives within a strategic customer domain.
• Exposure to modern cloud technologies, API-driven architectures, data platforms, and AI-enabled delivery practices.
• Collaborative agile environment with cross-functional teams.
• Flexible working arrangements and professional development opportunities.
• International and dynamic working environment based in Vienna.